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COVID-19 Situation


Since 2020, the Covid-19 situation all around the world, can be a barrier on booking your holidays. Don't panic, we have the solution! Our new cancellation insurance covers all cancellations related to the Covid-19 (confinement, illness, restrictions...).

What guarantees are covered by the cancellation insurance?

Book with serenity with our new cancellation insurance, the most complete of the market, which refund your stay completely in the event of cancellation or interruption of your stay.
Discover the list of guarantees included in the insurance contract on the pdf below:

How do i subscribe for the cancellation insurance for my holidays?

You can suscribe at the moment you make the booking, you just need to click on the “Cancellation insurance” option on our website. 

If you book by email or by phone at +34 971 33 85 25 please ask the receptionist.

The amount of the insurance corresponds to 3,5% of the amount of your stay.

You will receive then your insurance certificate from “Gritchen Assurance – Campez Couvert” directly on  your email within ten days.

How to use the cancellation insurance in case of cancellation of my stay ?

If you need to cancel your stay, you need to :

1- Contact the camping la playa by email at

2- Contact the Insurance company within 10 days ( conecting to their website , sending an email to or directly on the application SAFEBOOKING) 

3- Provide proof of impossibility to come (doctor’s mail, employer’s certificate..) and your IBAN.

You will be able to follow the progress of your case online.

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